All pricing is in US dollars. Orders originating from the state of Georgia, USA are subject to state and local sales tax.
Please allow up to 8 days processing of your order. Priority Mail Express deliveries will take preference over Priority Mail deliveries in terms of the order that items are processed.
Iconic is a 6lb 9.5" x 12" landscape book. USPS is the most efficient carrier for us and our main method of delivery is USPS Flat Rate shipping for the Classic Edition. International flat rate shipping is the only shipping method we support for international orders of the Classic Edition. USPS Priority Mail is used for shipping the Special Edition and rates are calculated in real time via USPS.
The Classic Edition ships in a protective mailer inside a USPS Flat Rate Medium Box (14" x 12" x 3.5" | 35.cm x 30.4cm x 8.9cm).
The Special Edition ships in a secure, custom box that measures 18" x 16" x 9" (45.7cm x 40.6cm x 22.8cm) and weighs 13 pounds (6 kg).
All orders are shipped via USPS (United States Postal Service) with delivery tracking for both domestic and international delivery.
Shipping fees are not refundable.
Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We calculate the value of your package based on the amount you paid for the item through our website.
Ridgewood Publishing is not responsible for any lost or stolen packages once it has been shipped from our office. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address. Ridgewood Publishing cannot be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact us immediately via firstname.lastname@example.org or +1(855) 426-6426.
U.S. / DOMESTIC SHIPPING & DELIVERY
The only shipping methods available are Priority Mail (1-3 day) and Priority Mail Express (1-2 day).
Priority Mail orders should take 1 to 3 days once shipped depending on your location. Priority Mail Express orders should take 1 to 2 days once shipped depending on your location. Please note that processing times before shipment may take up to 8 business days. You can follow your package with the tracking information given with your shipping confirmation.
Please allow at least one full working day for tracking information to be submitted to the carrier. If you are seeing a message like 'Delivery status information is not available for your item via this web site.' then please check back in 1 day.
INTERNATIONAL SHIPPING & DELIVERY
Ridgewood Publishing LLC will ship internationally. We use USPS (United States Postal Service) to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart - the store will automatically determine shipping rates for your country/city/states based on USPS rates calculated in real time. You may pay with international credit cards. Once your order is completed, all inquiries regarding international shipping and payment should be directed to email@example.com or +1(855) 426-6426.
When ordering from Ridgewood Publishing, you are responsible for assuring the product can be lawfully imported into your country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We do not offer returns. If your book is damaged or defective we will exchange it for a new one. Damages and defects are defined as problems with the book that were caused during manufacturing - if your book was damaged by you, we cannot exchange it for a new one. If the book was damaged during delivery, you will need to file a claim with your carrier. Returns must be sent within seven days of your delivery confirmation date. Returns will absolutely not be accepted after 7 days under any circumstances.
You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as Ridgewood Publishing is not liable for any items lost in the post.
You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
We do not refund shipping costs or credit card fees.
If you would like to order a gift, check the 'This order is a gift' checkbox and the packing slip in the delivered package will include your gift message but will not include pricing on the packing slip.